Frequently Asked Questions

Our Aura jewellery collection is handmade in Zürich, Switzerland. We also curate beautiful pieces from trusted artisans around the world.

Our jewellery is crafted from sterling silver (925), sometimes with gold plating, 14K gold filled accents and features genuine specially cut gemstones. Our leather goods are made from high-quality leather sourced sustainably.

Yes! We offer free shipping within Switzerland and Liechtenstein on all orders.

We offer a 14-day return policy. Items must be in original, unworn condition with tags attached. Registered Swiss customers receive free return shipping.

Visit our Ring Size Guide for detailed instructions on measuring your ring size, including a conversion chart for international sizes.

Yes! Our showroom is located at Seestrasse 156, 8700 Küsnacht, Switzerland. Opening hours: Tuesday 12:00-18:00 and Friday 09:00-13:00. Private appointments are also available outside these hours.

Yes, we ship worldwide. Delivery times vary by destination: Europe (3-5 business days), Rest of World (7-10 business days). Note that customs duties may apply for deliveries outside Switzerland.

Yes, we only use genuine gemstones in our jewellery. Each piece is unique due to natural variations in the stones.

Store your jewellery in a dry place, away from direct sunlight. Avoid contact with perfumes, lotions, and water. Clean gently with a soft cloth. For silver pieces, use a silver polishing cloth to maintain shine.

All orders come beautifully packaged in our signature gift boxes, perfect for gifting.